About this badge

Crises, conflicts, and disputes arise throughout our careers on varying scales, no matter our profession. How we respond and communicate during them helps to shape their resolution. This course will provide a communication framework used by crisis intervention experts that can be applied to a variety of personal and professional situations. The interactive class will incorporate case studies, role-plays, lectures, and group participation. By the completion of the course, you will have a deeper understanding of the impact that communication has during conflict and crisis situations and knowledge of how to utilize these skills effectively.
https://www.sps.nyu.edu/professiona...901